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Kareo Help Center

Billing Release Notes January 24, 2019

Kareo continues to enhance the customer experience by releasing new features, making enhancements, squashing bugs, and delivering fresh documentation. Here's an update of the recent product improvements we've made with Kareo Billing, so you can easily stay up to date on what's new!

Submit Missing ERA

QuestQuanum customers can use the Missing Electronic Remittance Inquiry Request to submit a support ticket directly from the desktop application.

  1. Click Encounters > Clearinghouse Reports. The Find Clearinghouse Report window opens.
  2. Click Missing Electronic Remittance Inquiry Request. The Missing Electronic Remittance ERA Inquiry window opens in a browser.
  3. Follow the prompts to submit a Missing ERA.


Kareo Practice Management System Upgrade

Effective February 18, 2019, Kareo will no longer be compatible with computers running Windows XP or Windows Vista.

We will be pushing an update to our infrastructure that may cause issues with unsupported Microsoft Windows Operating Systems. Microsoft ended support of these two operating systems which means you are more vulnerable to the latest viruses and security breaches. For more information, visit Microsoft’s Support Center here for XP and here for Vista.

To continue using Kareo's desktop application, we recommend you use the following Microsoft Operating System versions which are supported by our software:

  • Windows 7
  • Windows 8 and 8.1
  • Windows 10

To determine which Windows operating system you are running, follow the instructions in this article.

Bug Fixes

  • Fixed an issue where adding a speed codes with special characters to a fee schedule results in an error


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