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Kareo Help Center

EHR Release Notes May 6, 2016

EHR Web Roles Assigned to Users with Multiple Practices

If you are both a Kareo EHR and Kareo Practice Management customer and are also an Account Administrator who manages user permissions across multiple practices, please note that we have made role permissions changes to Kareo EHR.

Prior to this release, the Kareo EHR treated user role assignment unique to the practice that the user is logging into. With the changes introduced in this release, EHR role permissions are now assigned at the user account level. 

This means that the Kareo EHR role(s) assigned to a user account is now valid for all practices that the user is able to log into. If you have staff with access to multiple practices under your account, please make sure to review and update your staff’s role to ensure they have appropriate access granted. To review this, navigate to Settings, Web User Roles, then select your User.

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Did you miss last week’s release notes? 

Our last release includes several new functions and features built to make your practice a success! 

  • Introducing New Platform & Modules
  • New Module Names
  • New Platform Navigation & Features
  • Introducing Kareo Marketing
  • What’s New for Kareo Clinical
  • What’s New for Kareo Billing
  • Solutions Center

Read the release notes: Platform Release Notes May 6

Kareo Support Hours

Kareo support can be reached at 888-775-2736 Monday – Friday, 5AM-5PM Pacific Standard time, excluding national holidays.  If you have any questions regarding the new features outside these hours, we encourage you to check our help center and see What's New in Kareo or send an email to:

Give Your Feedback

At Kareo, we continue working hard to make medical billing easy for you. Customer feedback drives our service and ensures we build the features that matter most to you, so your input is critical to us. Please submit your suggestions, challenges and ideas for our next release here – Give Feedback.

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