Skip to main content


Kareo Help Center

Update User Email

System administrators can update the user's login email if a temporary one was set or if the previous email is no longer valid.


Navigate to User Settings

  1. Hover over the User icon in the top right of your screen and click Practice Settings. The Practice Settings page opens.
  2. Click User Settings in the left menu. The User Settings  page opens.

Update User Email

  1. Click Edit next to the user's name. The Edit User window opens.
  2. Update the email with a valid email for the user.
    Note: Do not use a staff member's email address for providers. Enter the provider's email address or create a temporary user. 
  3. Enter a temporary password in Password and Repeat Password. When the user logs in the first time, they will be prompted to change the password.
  4. If necessary, click to select additional Roles for the user.
  5. Click Save Provider or Save User. The user's email address will be updated.