Unlock User Account

Access User Settings

1. Hover over the User icon and click Practice Settings. The Practice Settings page opens.
2. Click User Settings. The User Settings page opens.

Select Locked User

1. Click View Locked Users. A list of locked user accounts display.
2. Click Unlock next to the user's name. If the selected user is a provider, the Reactivate Provider page opens, otherwise the Edit User page opens.

Reactivate Locked Provider

1. Click to add the product(s) the provider should have access to.
2. Make any necessary changes to the provider's account information.
3. Click Unlock Provider. The Confirm Adding Provider License pop-up window opens.
4. Review Kareo’s Terms of Service. To accept the terms, click to select “I agree with Kareo’s Terms of Service and authorize this addition to my invoice.”.
5. Click Submit. The provider's user account displays in the list of active accounts under User Settings.

If the provider does not remember their password, advise them to click I've forgotten my username or password! on the Sign in page to reset.

Reactivate Locked User

• Click Unlock User. The user's account displays in the list of active accounts under User Settings.

If the user does not remember their password, advise them to click I've forgotten my username or password! on the Sign in page to reset.