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Kareo Help Center

Deactivate Provider Account

Updated: 10/25/2021
Views: 2739

System Administrators can deactivate a provider. All of the data previously entered for a provider remains intact and can be accessed at a later time by reactivating the provider. Once a provider is added to your Kareo account, they cannot be deleted from the system. 

If you want to deactivate a provider, please make note of the following:

  • You must have at least one active provider within a practice for it to remain active. If this is the last provider in the practice, then the practice will also be deactivated.  
  • By deactivating this provider, you will not be able to create any new notes or submit new charges. If the practice is on the Plus or Complete subscription level, the provider’s appointments will no longer appear on the appointment calendars and you will not be able to run reports on the deactivated provider.
  • You will not be refunded a pro-rated subscription fee for a partial month.

Deactivate a Provider

Send the deactivation request to Kareo Support no less than 10 days before the end of the month per Section 8 of Kareo's Customer Agreement.

  1. Email s[email protected] with the following information:
    1. Account name, practice name, and Kareo ID
    2. Best contact phone number and email
    3. Provider's name and user email address
    4. Module(s) you wish to deactivate: Billing, Clinical, Engage, or Telehealth
  2. The Cancelation Specialist Team will reach out as soon as possible.

Once the provider's module subscriptions have been canceled, the user account can be locked through the User Settings page.

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