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Kareo Help Center

Reply to Message

Updated: 02/04/2020
Views: 847

Kareo provides a messaging system that enables users within a practice to easily and securely send messages to one another, and to receive and reply to Patient Portal messages. This includes messaging between Kareo Clinical (EHR), Kareo Billing, and mobile applications. The messaging system allows you to reference patients and add documents. You can also choose to be notified via email every time you are messaged.


Reply to Message

You can access messages from the top right of every window except when working in a Note.

  1. Click the envelope icon. The messaging summary window opens.
  2. Hover over a message and click reply to respond.
  1. Enter your message.
  2. If desired, click to attach a document (not to exceed 10MB) or reference a patient.
  3. Click Send.




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