Two-Factor Authentication for Login
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Updated: 02/22/2023
Views: 5776
Kareo is available at any time from any place you can access the internet. Contact your System Administrator for user account details.
If the account has Two-Factor Authentication (2FA) enabled, users must verify their identity when logging into Kareo, rather than just asking for a username and password.
Note: Users are logged out of Kareo after 15 minutes of inactivity.
Web Application Login
Follow the steps to log into Kareo using a web browser.
- Open an internet browser, such as Google Chrome or Firefox.
- Type app.kareo.com in the top address bar and press Enter on your keyboard. The Kareo login page opens.
- Enter the email address associated with your Kareo username and your password.
- Click Sign In. The Two-Factor Authentication page opens.
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Authenticate Login
If the user previously authenticated at the same location (i.e., same IP address), they will not be required to authenticate again for 7 days.
- Click to select "Email Address" or "Text Message".
- Click Continue. A 6-digit code is sent to the user's email or phone number based on the selected method.
Note: The confirmation code expires after 15 minutes.
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- Once the code is received via email or text message, enter the 6-digit code in the Confirmation Code field.
Note: Users has 7 attempts to enter the correct 6-digit code. If the user fails all attempts, the user account will be locked and will require a System Administrator to reactivate the user account.
- Click Confirm. The Kareo Dashboard opens.
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Mobile App Login
Download the Kareo app from the App Store. Then, follow the steps to log into the Kareo Mobile App.
Note: Check the Kareo Mobile App Requirements for supported OS and devices.
- Open the Kareo app and tap Login to Kareo. The Log In screen opens.
- Enter the email address associated with your Kareo username and your password, then tap Login. The Setup a Passcode screen opens.
- Enter a 4-digit passcode. Then, enter the 4-digit passcode again to confirm. The Two-Factor Authentication screen opens.
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Authenticate Login
If the user previously authenticated at the same location (i.e., same IP address), they will not be required to authenticate again for 7 days.
- Tap Email or Text Message. A 6-digit code is sent to the user's email or phone number based on the selected method.
Note: The confirmation code expires after 15 minutes.
- Once the code is received via email or text message, enter the 6-digit code.
Note: Users has 7 attempts to enter the correct 6-digit code. If the user fails all attempts, the user account will be locked and will require a System Administrator to reactivate the user account.
- Click Confirm. The Kareo Agenda opens.
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