Telehealth FAQs
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Answers to the most common Kareo Telehealth questions.
| Question | Answer |
| What is Kareo Telehealth? | Kareo Telehealth is the next generation video visit solution from Kareo. It provides a more integrated experience with the Kareo platform. |
| Does Kareo Telehealth require a Kareo Billing subscription? | No. Telehealth can be bundled with either Clinical or Billing, or both. |
| Is Kareo Telehealth secure? | Yes. Kareo Telehealth is HIPAA compliant and uses peer-to-peer encryption to protect you and your patients. Being a peer-to-peer system means Kareo Telehealth is an internet browser based system where participants connect through audio and video via a unique URL. Once connected, data transmits directly between those participants with no servers (e.g., Kareo) in between. |
| Why am I experiencing connectivity issues? | Here are some connectivity issues to be aware of regarding a peer-to-peer connection:
If you are experiencing issues with the microphone and/or camera, review Telehealth Microphone and Camera Settings in Chrome. |
| How many participants can be in a video visit? | Kareo Telehealth currently supports 4 total participants, including yourself for any appointment type. |
| Who is a participant? | A participant is an individual who can join a telehealth video visit. For example: a participant could be a patient, doctor, patient advocate, or a guardian. |
| Can I conduct visits on a tablet or mobile phone? | Yes. Log into app.kareo.com on your mobile device to join a video appointment. Kareo Telehealth is not supported on Kareo's mobile app. |
| What kind of internet connection is required to conduct visits? Do participants need wifi? | For one-to-one conversations, at least 2.5 mbps download and 2 mbps upload speeds are required to maintain a connection. For multiple participants, at least 3.2 mbps download and upload speeds are required. Most 4G LTE data connections exceed this requirement. If necessary, participants can join using a cell connection. However, wifi is more reliable overall, and helps ensure the participants aren't driving through bad service areas. |
| What kind of devices can participants use to join a visit? | Participants can use any computer, tablet, or phone. The device needs a stable internet connection, camera, microphone, and browser. |
| What browsers and devices are supported? | The following are supported browsers for best use of Kareo Telehealth on a desktop or laptop:
The following browsers are partially supported due to potential audio issues and unsaved settings:
The following are recommended for best use of Kareo Telehealth on a mobile device:
Note: Screen sharing is not support on mobile devices. |
| How soon can I get started with Kareo Telehealth? | Instantly. As a Kareo customer, you can subscribe and begin scheduling and conducting visits immediately with no onboarding. |
| How does a patient receive the invitation to join the video visit? | Instructions and a unique URL to join the video visit is sent to the patient through an email or text appointment reminder. In order for a patient to receive communications:
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| Can I send Telehealth consent forms with Kareo? | Yes. Kareo Engage subscribers can send a telehealth specific consent form using the template through Patient Intake. |
| Can I chart and conduct a video visit at the same time? | Yes. Kareo Telehealth is browser based and opens in a new tab. You can simply toggle between the two, or drag and drop the tab into its own window and resize for your convenience. |
| Can other staff members start a video visit, or only the provider? | Yes, other staff members can start or join a video visit from the Calendar or Dashboard if needed. |
| When I screen share, do I have to share my entire screen? | No. You can select whether you want to share your entire screen, a specific window of your browser, or a specific application you have running. Screen share is available when using Chrome on a desktop computer or laptop. |
| What pricing plans are available? | Refer to the Kareo Telehealth section of the Pricing Policy. |