Answers to the most common Kareo Telehealth questions.
|What is Kareo Telehealth?||Kareo Telehealth is the next generation video visit solution from Kareo. It provides a more integrated experience with the Kareo platform.|
|Does Kareo Telehealth require a Kareo Billing subscription?||No. Telehealth can be bundled with either Clinical or Billing, or both.|
|Is Kareo Telehealth secure?||Yes. Kareo Telehealth is HIPAA compliant and uses peer-to-peer encryption to protect you and your patients.
Being a peer-to-peer system means Kareo Telehealth is an internet browser based system where participants connect through audio and video via a unique URL. Once connected, data transmits directly between those participants with no servers (e.g., Kareo) in between.
|Why am I experiencing connectivity issues?||Here are some connectivity issues to be aware of regarding a peer-to-peer connection:
If you are experiencing issues with the microphone and/or camera, review Telehealth Microphone and Camera Settings in Chrome.
|How many participants can be in a video visit?||Kareo Telehealth currently supports 4 total participants, including yourself for any appointment type.|
|Who is a participant?||A participant is an individual who can join a telehealth video visit. For example: a participant could be a patient, doctor, patient advocate, or a guardian.|
|Can I conduct visits on a tablet or mobile phone?||Yes. Log into app.kareo.com on your mobile device to join a video appointment.
Kareo Telehealth is not supported on Kareo's mobile app.
|What kind of internet connection is required to conduct visits? Do participants need wifi?||For one-to-one conversations, at least 2.5 mbps download and 2 mbps upload speeds are required to maintain a connection.
For multiple participants, at least 3.2 mbps download and upload speeds are required. Most 4G LTE data connections exceed this requirement. If necessary, participants can join using a cell connection. However, wifi is more reliable overall, and helps ensure the participants aren't driving through bad service areas.
|What kind of devices can participants use to join a visit?||Participants can use any computer, tablet, or phone. The device needs a stable internet connection, camera, microphone, and browser.|
|What browsers and devices are supported?||The following are supported browsers for best use of Kareo Telehealth on a desktop or laptop:
The following browsers are partially supported due to potential audio issues and unsaved settings:
The following are recommended for best use of Kareo Telehealth on a mobile device:
Note: Screen sharing is not support on mobile devices.
|How soon can I get started with Kareo Telehealth?||Instantly. As a Kareo customer, you can subscribe and begin scheduling and conducting visits immediately with no onboarding.|
|How does a patient receive the invitation to join the video visit?||Instructions and a unique URL to join the video visit is sent to the patient through an email or text appointment reminder.
In order for a patient to receive communications:
|Can I customize the appointment reminder the patient receives?||Yes. Kareo Engage subscribers can customize the Telehealth Email or Text sent to patients.
Customize the Telehealth templates for the following appointment reminders:
|Can I send Telehealth consent forms with Kareo?||Yes. Kareo Engage subscribers can send a telehealth specific consent form using the template through Patient Intake.|
|Can I chart and conduct a video visit at the same time?||Yes. Kareo Telehealth is browser based and opens in a new tab. You can simply toggle between the two, or drag and drop the tab into its own window and resize for your convenience.|
|Can other staff members start a video visit, or only the provider?||Yes, other staff members can start or join a video visit from the Calendar or Dashboard if needed.|
|When I screen share, do I have to share my entire screen?||No. You can select whether you want to share your entire screen, a specific window of your browser, or a specific application you have running. Screen share is available when using Chrome on a desktop computer or laptop.|
|What pricing plans are available?||Refer to the Kareo Telehealth section of the Pricing Policy.|