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Kareo Help Center

New Telehealth Appointment

Updated: 06/24/2021
Views: 3308

Kareo Telehealth is the next generation HIPAA compliant video visit solution from Kareo. It provides an integrated experience with the Kareo platform. Telehealth appointments can be conducted on a computer or mobile device with up to four participants. This allows providers the flexibility to host multiple patients or providers in one visit room.

Once an appointment is scheduled, the patient receives an appointment reminder with a link to join the telehealth visit room. In order for a patient to receive a reminder, verify the following:

  • The provider's Patient Communication settings are activated
  • The practice's Service Locations allow appointment reminders
  • The patient's communication preferences are set on the Profile tab of the Demographics page
  • Appointment reminders are sent to the email and mobile phone entered on the Profile tab of the patient's Demographics page
    Note: Appointment reminders are not available for Group Appointments.

Note: 

  • Chrome is the preferred browser for optimal use for Kareo Teleahealth.
  • The appointment workflow is not supported through Kareo's mobile app. To schedule an appointment or join a video appointment on a mobile device, log into app.kareo.com through a mobile browser.

Available for Kareo Telehealth subscribers.

Access Calendar

  1. Select the desired date on the calendar.
  2. Click New Appointment. The Calendar page opens.
  3. Select a Provider from the drop-down.
  4. Double click the desired time slot. The New Appointment page opens.
Dashboard_NewTeleAppt.png

Schedule Telehealth Appointment

Follow the steps below to schedule a telehealth appointment with one patient. To schedule a telehealth appointment with up to three patients, see New Group Telehealth Appointment.

  1. Details:
    • Begin entering the patient's name and click on the patient's name when it appears. If the patient record is not found, select Click to create new patient record to add a patient record.
    • Select a Visit Reason from the drop-down menu. 
    • Adjust the appointment Duration if necessary.
    • Select a pre-set or custom recurring appointment option if necessary.
    • Select "Telehealth" as the appointment mode.
    • Select the Service Location from the drop-down menu.
    • Add an optional note about the appointment. Appointment notes will carry over to the chief complaint in a patient’s clinical note (Clinical subscribers only).
    • Click to select which patient intake forms to send (Engage subscribers only).
    • Select the patient intake form method of delivery:
      • By default, the option to email the patient intake form is selected. If necessary, click to clear.
      • To send the patient intake form via text message, click to select "Send SMS". If necessary, enter the patient's mobile phone number.
  2. Resources:
    • Provider: Search for and select a Kareo Telehealth subscribed provider (required).
    • Staff and Room & Equipment: Search for and select a staff member, room, or equipment if necessary.
  3. Billing Details:
    • Balance: Patient balance or credit displays (Billing subscribers only).
    • Insurance Case: Select a case and review the insurance information with the patient.
    • Policy: Policy information of the selected case.
      • Effective: The policy start and end dates.
      • Copay: The copay amount.
      • Authorizations: If available, the number of visits remaining for the authorization.
      • Eligibility: Eligibility status shows, if available (Billing subscribers only).
        • Click the more options icon to select the option to View Report or Check Eligibility.
  4. Click Save Appointment when finished.

The provider joins the telehealth visit at the time of the scheduled appointment. Review Patient Experience: Telehealth Visit to learn more about the patient's view.

Telehealth_NewAppt.png
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