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Kareo Help Center

Edit Telehealth URL

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Updated: 04/19/2023
Views: 873

System Administrators and providers can edit the Telehealth URL to further customize the Kareo generated unique URL. All appointments for the provider will redirect to the new Telehealth URL and patients will receive the new Telehealth URL in their appointment reminders to join the visit.

Providers can post their Telehealth URL on their website, email signature, or social media for patients to quickly access their appointment. Patients who have reoccurring appointments with the provider can bookmark the Telehealth URL and quickly join when their appointment starts.

Note: System Administrators and Office Staff can manage the Telehealth URL for all providers in the practice but Providers can only manage their own.

Access Telehealth Settings

  1. Hover over the User icon and click on Practice Settings. The Practice Settings page opens.
  2. Click Telehealth Settings. The Telehealth Settings page opens.
 Platform_Telehealth_Access.png

Edit Telehealth URL

Once the new URL is saved, the old Telehealth URL deactivates after 45 days. This will allow another provider to claim the old Telehealth URL as their own.

  1. Click Edit. The Telehealth URL editor opens.
  2. Enter the Telehealth URL without spaces to create a unique URL that does not exceed 50 characters.
    Tip_Icon.png Tip: Use numbers or a hyphen (-) as separators.
  3. Click Save when finished. The new unique URL is now available for providers to use, distribute, and send to patients when applicable.
 Platform_Telehealth_EditURL.png