Release Notes October 2021

Patient Statements: QR Code

QR codes are now displayed on paper statements sent through Kareo's secure patient statement mailing service. This allows patients to use a mobile device to scan the QR code and quickly access the patient portal, review their balance and make a payment.

Billing Resolved Issues

Clinical General Improvements

• The drug formulary database is now processing in real-time to provide prescribes with more accurate and reliable medication coverage from the patient's health care plan. Available by October 28, 2021.

Engage Resolved Issues

• Fixed an issue where patient's did not receive a survey after check-out

Contextual Help

Quickly navigate to Kareo's help center from within the web application. Get the help you need based on the page you're viewing or use the search bar to find additional information.

Access Contextual Help Click the help icon. The contextual help pop-up window opens with a help article related to the current page, when available. If a help article is unavailable, the Help Center home page opens.
To learn more about the feature, review the help article. To search the help center for other articles or videos, enter key words or phrases in the search bar to generate results. To open the help article in a new browser window, click Open Article. To go back to the previous page view in the contextual help window, click Back. Or click Forward to return to the last page visited.

Platform General Improvement

• Patients now receive reminders for Group Appointments and Group Telehealth Appointments based on the provider's Patient Communication configurations.
  Note: The appointment reminder that prompts patients to confirm the appointment will not be sent for group appointments or group telehealth appointments.

Platform Resolved Issues

• Fixed an issue where unlocked users were unable to access their account immediately
• Fixed an issue where users experienced latency when logging into and navigating in Kareo