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Kareo Help Center

Release Notes February 2021

Updated: 03/09/2021
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On February 18, 2021, your Kareo account will be upgraded to the latest version.

Billing

Billing General Improvements

  • Kareo was updated with the new:
    • AstraZeneca and Janssen COVID-19 Vaccine CPT codes. Visit the AMA website for more information about CPT codes for AstraZeneca and Janssen COVID-19 vaccines.
    • COVID-19 ICD-10 codes implemented by the CDC. Visit the CMS website for more information about 2021 ICD-10 updates.
  • The Stripe Terminal Collect Patient Payment feature displays more specific error messages when a payment cannot be processed.

Billing Resolved Issues

  • Fixed an issue where encounters with Telehealth as the POS could not be approved 
  • Fixed an issue where users experienced latency logging into and navigating in Kareo 
  • Fixed an issue where users were unable to access Kareo 
  • Fixed an issue where Kareo Engage Patient Intake information was merged but the Patient record in the Kareo Desktop Application (PM) did not update 
  • Fixed an issue where Patient Collections page was not displaying the patient balances 
  • Fixed an issue where 2021 Medicare Rates did not populate in Contracts and Fees 
  • Fixed an issue where the "I've forgotten my username or password!" feature did not send the email to the user 
  • Fixed an issue where the Activate button was missing under the Patient Payments Settings
  • Fixed an issue where the Billing Questions contact information was missing on the Payment Receipt

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Clinical

Clinical General Improvements

  • AstraZeneca and Janssen COVID-19 vaccines are accessible to order, administer as new, or add as historical.
  • Users are now logged out of CQMsolution when they log out of Kareo.
  • Kareo was updated with the new COVID-19 ICD-10 codes implemented by the CDC. Visit the CMS website for more information about 2021 ICD-10 updates.

Clinical Resolved Issues

  • Fixed an issue where prescription sent after 4:00 PM PST submitted a future date to the pharmacy
  • Fixed an issue where a denied renewal request processed as a new prescription
  • Fixed an issue where the quantity prescribe does not match the quantity displayed on the active medication list or when printed
  • Fixed an issue where providers were unable to take action on eRx send failure or change request
  • Fixed an issue where all problems in the assessment section of a note did not populate in the plan section
  • Fixed an issue where users were unable to save changes to the family history section of a new note
  • Fixed an issue where providers were unable to respond to refill requests from the pharmacy
  • Fixed an issue where problems in a physical therapy note was populated in the treatment section instead of plan
  • Fixed an issue where users received an error message when attempting to save changes to a note type
  • Fixed an issue where providers were unable to prescribe Norco 10mg-325mg oral tablets
  • Fixed an issue where the year 2021 was not an option to select from the date picker
  • Fixed an issue where users were unable to access medications from the patient's face sheet
  • Fixed an issue where prescriptions sent to the pharmacy was linked to a different patient

Engage

Engage Resolved Issues

  • Fixed an issue where available appointment times were incorrectly displayed in the Provider Profile

Platform

Platform General Improvements

  • New accounts, practices, and users now have an in-app setup checklist that helps navigate them through getting started with Kareo. Feature available by the end of February 2021.
  • The Stripe Terminal Collect Patient Payment feature displays more specific error messages when a payment cannot be processed.

Platform Resolved Issues

  • Fixed an issue where users received an error message when attempting to view the Dashboard or the Calendar
  • Fixed an issue where users were unable to access Kareo
  • Fixed an issue where text appointment reminders did not include the service location address

Mobile

Mobile Resolved Issues

  • Fixed an issue where users were logged out of the mobile app after 15 minutes even if the session is active

Telehealth

Telehealth General Improvement

  • The Whereby logo no longer displays when joining a Telehealth Visit.
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