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Kareo Help Center

Set Up Kareo Kiosk on iOS

Updated: 11/17/2021
Views: 8521

The Kareo Kiosk app eliminates the need for in-office paper intake and allows patients to digitally enter their historical information, fill out medical intake forms, and update basic demographic fields in an electronic format. The information can be reviewed and merged into the patient's chart.

Kareo Kiosk is great for patients who may have missed, forgotten or disregarded the email sent by the practice in advance of their appointment. It also enables practices to easily manage and accommodate walk-in patients.

For the best experience, Kareo Kiosk should be not be used in dark mode. Check the Kareo Kiosk app requirements for supported OS and devices.

Available for Kareo Engage subscribers.

Set Up Your Device

Kareo Kiosk requires Guided Access to prevent patients from navigating away from the app.

  1. Download the Kareo Kiosk app from the App Store.
  2. Enable Guided Access on the device.
    • For iOS 13 or later: Go to Settings > Accessibility > Guided Access > Toggle On.
    • For iOS 12 or earlier: Go to Settings > General > Accessibility > Guided Access > Toggle On.

Get Started

  1. Open the Kareo Kiosk app and tap Login with Kareo Account. The Sign In screen opens.
  2. Enter the email address associated with your Kareo username and your password, then tap Login. The Home screen opens.
    • When the app is launched for the first time, the View Instructions screens open. Review the instructions and tap Close when done.
  3. Triple-click the home or side button to start Guided Access. The Scan Patient Intake QR Code screen opens.

Prepare Patient Intake

To complete the following steps, the intake form must be sent to the patient first through a scheduled appointment.

  1. From the Dashboard, click on the patient's appointment to view the appointment card.
  2. Click on the Patient Intake more options icon, then select Start Intake on Kiosk. The Scan with the Kareo Kiosk app pop-up window opens.
  1. Hold the device so the QR code appears in the camera viewfinder. Once scanned, the Patient Intake screen opens and is ready for the patient.

Patient Experience: Complete Intake

Hand the patient the device to begin the Patient Intake.

Note: The session expires after 5 minutes of inactivity. If necessary, scan the QR code again to continue.

  1. The patient enters their date of birth for verification and taps Submit. The Patient Intake screen opens.
  2. The patient taps Get Started to complete the forms.
    • If the patient is unable to complete the forms, tap Close to exit Patient Intake.
  3. Once submitted, the patient hands the device back to the front office.
    • To scan a new QR code, tap Next Patient.
    • To exit Guided Access and resume device functionality, triple-click the home or side button.

The submitted patient intake is now ready for review in the web app.

KareoKiosk_Patient Experience.png
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