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Kareo Help Center

eRx Cancel Requests

Updated: 08/03/2021
Views: 107

Review the pharmacy's response to a canceled prescription request and determine what to do with the medication.

Access Cancel Requests

  1. Hover over the Clinical icon and click eRx Requests. The Renewal Requests tab displays.
  2. Click the Cancel Requests tab. The cancel requests displays.
  3. Click View. The Cancel Requests page opens.
Clinical_CancelRequest_Access.png

Process Cancel Request

  1. Review the pharmacy's response to the cancel request.
  2. Determine how to process the medication:
    • To discontinue the medication, click to select "Mark Medication as Discontinued.
    • To mark the medication as an error, click to select "Mark Medication as Error".
    • To display the medication as active, click to select "Leave Medication as Active".
  3. Click Submit. The Cancel Request is marked as closed.
    • If discontinued was select, the medication is moved to the Discontinued tab in the patient's medications.
    • If marked as an error was selected, the medication is moved to the Marked as Error tab in the patient's medications.
Clinical_CancelRequest_Process.png
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