Inactivate a Problem Last updated Save as PDF Navigate to Patient Chart / Problems Enter the first 2–3 letters of the patient's name in the top search box. Click to select the patient from the auto-populated results. The patient's chart / Face Sheet opens. Click Problems in the left menu. The Problems List displays. Inactivate a Problem in the Problem List In the Problems List, click on the problem you want to inactivate. The Edit Problems window opens. Check the "Inactive" box. The "Resolved" box appears; if applicable, click it and add the End Date. Click Save. The Problem is added to the Inactive tab of the Problems List.