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Kareo Help Center

ePrescribing FAQs

Answers to the most common ePrescribing (eRx) questions.



How does a provider enroll for ePrescribing?
  1. Enroll for ePrescribing
  2. If the provider is unable to complete the ePrescribing widget, contact Kareo Support to submit an enrollment request via Adobe Sign.
What type of documentation is required for enrollment?

Documentation is not required if enrollments was completed through the ePrescribing widget.

If the provider is unable to complete the ePrescribing widget, the following documentation is required:

  1. Current state medical license
  2. Current government issues photo ID(e.g., driver's license or passport)
  3. Current DEA license

Follow the instructions sent by Kareo Support to submit the documents to the Enrollments team.

Once an enrollments case is created, how long does it take to process? 5-10 business days.
Which vendor does Kareo use to ePrescribe? Kareo uses SureScripts for ePrescribing.
Can a provider ePrescribe using multiple EHR systems? New medication can be prescribed out of multiple EHR systems. Refill request can only be returned into one EHR system per address.
What happens if the provider is already enrolled for refill request with another EHR system? The Enrollments team will email the provider for approval to move the refill request from the previous system to Kareo. Once the approval is received, refill requests will be turned off for the previous system and moved over to Kareo within 4-7 business days.
How would a provider prescribe if they have multiple licenses with different addresses/DEA numbers? A provider can only have one address, license, and DEA number linked per practice. To prescribe using a different address, a new practice will need to be created for each location.
Can a supervising provider be added to a prescription? Yes. In the provider's user account, click Enable Supervising Provider for Prescribing. Once enabled, the provider will have the option to select a supervising provider when ePrescribing.
Can someone other than the provider prescribe in Kareo? Only the provider enrolled for ePrescribing can submit prescriptions.
Is enrollments completed at the practice or provider level?

Enrollments is completed per provider.

If the practice has multiple providers, each provider will need to complete enrollments separately.

Can providers prescribe DME supplies (e.g., test strips, crutches, oxygen equipment, and etc)? DME supplies can only be prescribe as a Custom Drug via printed prescription.
Where is the DEA number stored? DEA numbers are only stored in SureScripts, not Kareo.
How would a provider enroll with multiple DEA numbers?

It would depend on the type of DEA number.

If the provider has multiple DEA number due to practicing in different states, the provider will need to be linked to SureScripts for each state and DEA number.

If the provider has a DEA waiver that starts with an X, enrollments cannot be completed due to restrictions in SureScripts. The DEA waiver will need to be added when the medication is prescribed.


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