Prescribing FAQs
Answers to the most common prescribing and ePrescribing (eRx) questions.
For answers to the most common electronic prescribing for controlled substances (EPCS) questions, review EPCS FAQs.
eRx Enrollments
| Question | Answer |
| How does a provider enroll for ePrescribing? | Review eRx Enrollment to learn more. |
| Is enrollments completed at the practice or provider level? | Enrollments is completed per provider. If the practice has multiple providers, each provider will need to complete enrollments separately. |
| Does every provider need to complete the ID.me verification process? | Yes. Providers must complete the ID.me verification process themselves to enroll for ePrescribing. |
| What is ID.me? | ID.me is a federally-certified identity provider that verifies the identity of all prescribers. |
| Can the provider save their progress during the verification process and finish it later? | Yes. The provider can exit the ID.me window at anytime during the verification process. To continue with the verification process, the provider will access eRx Enrollment again and click Verify with ID.me. Then, follow the prompts to proceed with the verification process. |
| Can a staff member initiate and/or complete the ID.me verification process on behalf of the provider? | No. The provider must click Verify with ID.me and complete the ID.me verification process themselves. |
| What type of documentation or information is required for the verification process? | The provider will need their:
They will also need access to a device (e.g., computer, tablet, etc.) with a camera or a smartphone. |
| After the verification process is completed, how long does it take for the eRx enrollment to process? | 3-5 business days. If the provider was previously enrolled with Surescripts and require a change of vendor, allow up to 7 business days. |
| Which vendor does Tebra use to ePrescribe? | Tebra uses SureScripts for ePrescribing. |
| Can a provider ePrescribe using multiple EHR systems? | New medication can be prescribed out of multiple EHR systems. Refill request can only be returned into one EHR system per address. |
| What happens if the provider is already enrolled for refill request with another EHR system? | The Enrollments team will email the provider for approval to move the refill request from the previous system to Tebra. Once the approval is received, refill requests will be turned off for the previous system and moved over to Tebra within 4-7 business days. |
| How would a provider prescribe if they have multiple licenses with different addresses/DEA numbers? | A provider can only have one address, license, and DEA number linked per practice. To prescribe using a different address, a new practice will need to be created for each location. |
| Where is the DEA number stored? | DEA numbers are only stored in SureScripts, not Tebra. |
| How would a provider enroll with multiple DEA numbers? | It would depend on the type of DEA number.
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| What happens if the practice moves after eRx enrollment is completed? | Contact the Enrollments team with the following information to request an address update. The practice address in the web platform must match the address in SureScripts to allow prescribers to successfully ePrescribe. Provide the following information to the Enrollments Team:
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Prescriptions and Medications
| Question | Answer |
| Do I need special paper for prescribing? | Regulations for printed prescriptions vary from state to state in the U.S. If your state requires special security paper for prescription printouts, you can search for and order paper that meets your state's regulatory requirements at prescriptionpaper.com. Exception for New York State: All prescription paper used in this state must be obtained directly from the State of New York. There are no approved prescription paper vendors for the State of New York. You are solely responsible for ensuring that your use of third party products and services meets your requirements and those of all applicable laws. Tebra shall not have any responsibility or liability for or related to your use of any third party products or services. |
| Can Tebra send prescriptions electronically to pharmacies in my local area? | Yes. Tebra is Surescripts certified for new prescriptions and electronic renewals, allowing you to send prescriptions electronically to any pharmacy connected to the Surescripts national network. |
| Why can't I find the patient's preferred pharmacy? | Try the following options to search for a specific pharmacy:
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| Can a supervising provider be added to a prescription? | Yes. In the provider's user account, click Enable Supervising Provider for Prescribing. Once enabled, the provider will have the option to select a supervising provider when ePrescribing. |
| Can someone other than the provider prescribe in Tebra? | Only the provider enrolled for ePrescribing can submit new prescriptions. Providers can assign a proxy to respond to eRx Renewal Requests from the pharmacy on their behalf. |
| Does Tebra support compounding medications? | No, Tebra does not support compounding medications. Tebra's medication workflow only supports prescribing specific medications not specific ingredients that make up compounds. |
| Can a provider prescribe partial quantity? | Yes. There are two options to indicate a partial dispensing as the Quantity when prescribing:
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| Can providers prescribe DME supplies (e.g., test strips, crutches, oxygen equipment, and etc)? | The following are available to be electronically prescribed:
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