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Kareo Help Center

Prescribing FAQs

Updated: 07/30/2021
Views: 3946

Answers to the most common prescribing and ePrescribing (eRx) questions.

For answers to the most common electronic prescribing for controlled substances (EPCS) questions, review EPCS FAQs.

eRx Enrollments

Question Answer
How does a provider enroll for ePrescribing? Review Enroll for ePrescribing to learn more.

Note: If the provider is unable to complete the ePrescribing wizard, contact Kareo Support to submit an enrollment request via Adobe Sign.
Is enrollments completed at the practice or provider level? Enrollments is completed per provider. If the practice has multiple providers, each provider will need to complete enrollments separately.
What type of documentation is required for enrollment? If eRx enrollment was completed through the ePrescribing wizard, document is not required.

If the provider is unable to complete the ePrescribing wizard, the following documentation is required to submit  to the Enrollments team:
  1. Current state medical license
  2. Current government issues photo ID (e.g., driver's license or passport)
  3. Current DEA license
Once an enrollments case is created, how long does it take to process? 5-10 business days.
Which vendor does Kareo use to ePrescribe? Kareo uses SureScripts for ePrescribing.
Can a provider ePrescribe using multiple EHR systems? New medication can be prescribed out of multiple EHR systems. Refill request can only be returned into one EHR system per address.
What happens if the provider is already enrolled for refill request with another EHR system? The Enrollments team will email the provider for approval to move the refill request from the previous system to Kareo. Once the approval is received, refill requests will be turned off for the previous system and moved over to Kareo within 4-7 business days.
How would a provider prescribe if they have multiple licenses with different addresses/DEA numbers? A provider can only have one address, license, and DEA number linked per practice. To prescribe using a different address, a new practice will need to be created for each location.
Where is the DEA number stored? DEA numbers are only stored in SureScripts, not Kareo.
How would a provider enroll with multiple DEA numbers? It would depend on the type of DEA number.
  • If the provider has multiple DEA numbers due to practicing in different states, the provider will need to be linked to SureScripts for each state and DEA number.
  • If the provider has a DEA waiver that starts with an X, enrollments cannot be completed due to restrictions in SureScripts. The DEA waiver will need to be added when the medication is prescribed.


Prescriptions and Medications

Question Answer
Do I need special paper for prescribing? Regulations for printed prescriptions vary from state to state in the U.S. If your state requires special security paper for prescription printouts, you can search for and order paper that meets your state's regulatory requirements at

Exception for New York State: All prescription paper used in this state must be obtained directly from the State of New York. There are no approved prescription paper vendors for the State of New York.

You are solely responsible for ensuring that your use of third party products and services meets your requirements and those of all applicable laws. Kareo shall not have any responsibility or liability for or related to your use of any third party products or services.
Can Kareo send prescriptions electronically to pharmacies in my local area? Yes. Kareo is Surescripts certified for new prescriptions and electronic renewals, allowing you to send prescriptions electronically to any pharmacy connected to the Surescripts national network.
Why can't I find the patient's preferred pharmacy? Try the following options to search for a specific pharmacy:
  • Verify that the pharmacy is connected to the Surescripts electronic network
  • Use only lowercase letters when searching by pharmacy name
  • Search by city or zip code only
  • Confirm that the correct Pharmacy Type has been selected from the drop-down menu (Retail, Mail Order, or Both)
Can a supervising provider be added to a prescription? Yes. In the provider's user account, click Enable Supervising Provider for Prescribing. Once enabled, the provider will have the option to select a supervising provider when ePrescribing.
Can someone other than the provider prescribe in Kareo? Only the provider enrolled for ePrescribing can submit new prescriptions.

Providers can assign a proxy to respond to eRx Renewal Requests from the pharmacy on their behalf.
Does Kareo support compounding medications? No, Kareo does not support compounding medications. Kareo's medication workflow only supports prescribing specific medications not specific ingredients that make up compounds.
Can a provider prescribe partial quantity? Yes. There are two options to indicate a partial dispensing as the Quantity when prescribing:
  • Enter a decimal value leading with a zero (e.g., "0.5") as the Quantity.
    Note: The quantity description of the medication being prescribed displays on the right of the Quantity amount and the Total quantity updates based on the amount entered. 
  • Or use the Pharmacy Notes to indicate the correct quantity the pharmacy should dispense. 
Can providers prescribe DME supplies (e.g., test strips, crutches, oxygen equipment, and etc)? The following are available to be electronically prescribed:
  • Blood Glucose Tests
  • Blood Glucose-Ketone Comb. Test Supplies
  • Compression Panty/Undergarment
  • Compression Stockings
  • Compression and Vascular Support Products
  • Diabetic Supplies
  • Diagnostic Test Devices and Supplies
  • Drug Application Supplies
  • Syringes
  • Needles
  • Facial Masks
  • Glucose Monitoring Test Supplies
  • Glucose Monitoring and Insulin Admin Supplies
  • Glucose-Ketone Monitoring Test Supplies
  • Nebulizers
  • Nebulizer Accessories
  • Insulin Needles-Syringes and Admin Supplies
  • Irrigation-Type Syringes
  • Oral Dosing Devices
  • Urine Glucose Tests
  • Urine Glucose-Acetone Combination Tests
  • Urine Ketone Tests
Other DME supplies can only be prescribe as a Custom Drug via printed prescription.


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