Answers to the most common electronic prescribing for controlled substances (EPCS) questions.
|What is the difference between ePrescribing and EPCS?||ePrescribing (or eRx) enables providers to prescribe nonscheduled medications. EPCS enrollment is required to prescribe controlled substances.|
|How does a provider enroll for EPCS?||Review Enroll for EPCS to learn more.
Note: Providers must be enrolled for eRx prior to requesting enrollment for EPCS.
|What is the cost to enroll for EPCS?||The cost to enroll for EPCS is a one-time $75.00 setup fee per provider.|
|How is the setup fee billed?||The setup fee is billed to the account's next monthly invoice.|
|Once the EPCS enrollment request is submitted, how long does it take to process?||Successful enrollment typically takes 5 - 7 business days after the order form is submitted to Kareo.|
|What vendor does Kareo use for EPCS?||Kareo uses SureScripts to prescribe controlled substances and DrFirst to complete the identity proofing process.|
|Can a provider prescribe EPCS from multiple EHR systems?||Yes.|
|What is a token? What is the difference between a hard and soft token?||A token, or sometimes referred to as a fob, is a small handheld device that emits a different 6-digit code every 30 seconds. It is used for enrollment purposes and must be used each time the provider prescribes a controlled substance.
A hard token is a small keychain that is mailed to the provider during enrollments.
A soft token is an application that can be downloaded on a phone or tablet.
Either can be used for enrollments or prescribing as long as it is linked to the provider's DrFirst account.
|How does a provider order a hard token and when will the provider receive the hard token?||During enrollments, the provider can request a hard token. The request is sent to DrFirst and they will send the hard token to the provider.|
|Can a provider use more than one token?||Yes.|
|How many tokens can a provider link to their DrFirst account?||Any combination of hard and soft tokens up to 5 can be added.|
|What is identity proofing?||Identity proofing is a step administered by DrFirst to verify the provider's identity using their personal financial information.|
|What happens if the provider fails identity proofing?||After three unsuccessful attempts at identity proofing, the provider will be locked out for 24 hours. It recommended the provider contact Experian at (877) 284-7942 to pull their credit report to help complete identity proofing.|
|What is a transaction ID and when will the provider receive it?||Once the IDP process has been completed and the token(s) activated, the provider will receive a letter with an IDP Confirmation Code, also known as the transaction ID, from Experian via USPS within a couple days.
If a mobile phone number provided in the User Registration and is validated by Experian, the provider will receive a text message with the IDP Confirmation Code instead of receiving a letter.
|What if the provider never received their transaction ID?||The provider will need to complete the identify proofing again. Reach out the Enrollments Team for an invitation|
|Who can activate the Logical Access Control (LAC) for the provider?||This step must be completed by a user with a System Admin role who is not the provider.
If necessary, add a new System Admin user who is an individual who knows the provider and not the provider themselves.
|Who do I contact if I have questions about DrFirst's Identity Proofing or User Registration?||Review DrFirst's EPCSGold help center for assistance or contact their support team.|