North Carolina HealthConnex FAQs
Answers to the most common North Carolina HealthConnex questions.
|What is North Carolina (NC) HealthConnex?||The NC HealthConnex is a secure, standardized electronic system linking disparate systems and existing Health Information Exchange (HIE) networks together to deliver a comprehensive view of patient records.
With Kareo’s integration to NC HealthConnex, providers are able to stay compliant to the state mandate and be able to securely access and share clinical information through the HealthConnex clinical portal.
|Is connecting to NC HealthConnex mandatory?||North Carolina has mandated that all healthcare providers receiving state funds (e.g., Medicaid, NC Health Choice, and State Health Plans) must connect to NC HealthConnex.|
|What happens if a NC provider does not participate?||If a provider does not demonstrate proof of connectivity, they will no longer receive state funds in payment for healthcare services.|
|What is the deadline to comply with the mandate?||The connection deadline for providers of Medicaid and State-funded healthcare services and affiliated entities has been extended to January 1, 2023.|
|What are the benefits of connecting to NC HealthConnex?||
|Is there a fee to integrate NC HealthConnex with Kareo?||No. The integration is available to applicable practices in the state of NC who subscribe to Kareo Clinical, Clinical Essentials, Pro, or Plus.|
|How does a practice connect to NC HealthConnex?||The following steps are completed solely between NC and the practice (the agreement is done at the practice level, not at the provider level).
Once the agreement is submitted, the practice is notified by HealthConnex of receipt and subsequent steps of implementation.
|What happens after the full participant agreement is submitted to NC?||After NC receives the practice's full participation agreement the following is completed by NC and Kareo:
|What does the provider do after NC HealthConnex notifies them that they can access the NC HealthConnex Portal?
||Providers can now access the NC HealthConnex Portal to view shared clinical information. After the provider signs a clinical note, the clinical data is transmitted to the NC HealthConnex and will be visible to providers within five minutes.|
|How long does it take to set up a practice on NC HealthConnex?||After a practice has executed a full participation agreement with NC, the actual setup process is 10 business days for NC; 1-2 business days for Kareo.|
|Can a practice connect to NC HealthConnex with a submission-only participant agreement?||No. Practices using Kareo must complete a full participant agreement.|
|The patient does not want their information sent to NC HealthConnex. How do they opt out?||All patient data is included in the transmission unless the patient notifies their provider that they do not want to participate in the NC HealthConnex program.
Note: Kareo is unable to assist in opting patients out of the NC HealthConnex program.
|What does the practice/provider need to do if they switch from Kareo to a different EHR?||Contact NC HealthConnex at email@example.com and inform them of the change in vendor.|
|Who do I contact if I have more questions about NC HealthConnex?||Contact NC HIEA Technical & Application Support.|
|Where can I find additional information on NC HealthConnex?||Resources:|