Telemedicine FAQs
Answers to the most common telemedicine questions.
General
Question | Answer |
What is telemedicine? | Telemedicine allows healthcare providers to evaluate, diagnose, and treat patients over video visits. |
How much can I expect for reimbursement? |
The amount providers are reimbursed for telemedicine will vary depending on a state’s legislation. Here is a map with the reimbursement landscape. |
What about private payer reimbursement? |
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What are common use cases for telemedicine? |
Video visits can be used for most appointments that do not require a physical exam, such as:
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What are the benefits of offering telemedicine? |
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What are the right type of visits for telemedicine? |
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What type of visits are not optimal for telemedicine? |
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Best ways to market to patients? |
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Best ways to message video visits to patients? |
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As a staff member, what is my role? |
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As a staff member, what are the advantages to me? |
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As a patient, what are the advantages? |
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What do patients need to conduct a visit? |
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Technical
Question | Answer |
What is the cost for Kareo Telemedicine? | Refer to the Kareo Telemedicine Pricing section of the Pricing Policy. |
Will I be charged for cancelations, no-shows, or rescheduled appointments? | No, only confirmed visits where the patient visit occurred will be charged. If the patient cancels or doesn’t show, we suggest the provider follow the same procedures as a normal in office appointment, generally charging a no-show fee. |
Are patient payments taken through Stripe? | Not at this time. Kareo Telemedicine payments are transacted through a separate merchant services vendor. |
What is the patient payments transaction rate? | Refer to the Patient Payment Credit Card Services section of the Pricing Policy. |
When a telemedicine appointment is happening, is it being recorded and/or stored somewhere? | No, the appointment will not be recorded. The first reason telemedicine sessions are not recorded is for the patient's comfort, similar to how a camera during an in-office appointment would feel awkward. The second reason is that due to HIPAA requirements, a recorded appointment would have to be attached to the patient record which would require very large amounts of storage. |
What happens if the patient cancels their appointment mid-session? | The patient can re-launch their video session from the link they originally used to initiate. The video session does not officially terminate until the provider clicks, “end” on the video screen. |
What happens if a duplicate Superbill is created for a single visit? | Kareo automatically creates an encounter for every completed telemedicine visit that is linked to the appointment. Any additional charges submitted for the same appointment will display an error to prevent duplicates. |
How will I know if an encounter is from a telemedicine visit? | Telemedicine visits will always include a place holder CPT Code "KAREO" and diagnosis code "XXXX.00." Additionally, Kareo Telemedicine visits will include billing instructions regarding telemedicine eligibility in the medical office notes section. |
Telemedicine is for Kareo Clinical and provider users only, correct? | Yes, only Provider users can access telemedicine. Additionally, Kareo PM must be activated to use Kareo Telemedicine. And Kareo Telemedicine is launched in the Platform. |
Technical support? |
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