Skip to main content


Kareo Help Center

Claims in No Response

Kareo Practice Management will filter unpaid claims from "Pending Insurance" to "No Response" based on the triggers set in your Fee Schedule. By default, the triggers are set at 21 days for e-claims and 30 days for payer claims. If the claim is still in "Pending Insurance" after those days, it will be moved to "No Response".

To clear out the claims in this status, ensure all payments from ERA and EOB have been posted to remove any claims that have a payment from "No Response". Once payment postings have been completed, each claim would have to be individually investigated. If the claims have been submitted to the payer and they have not adjudicated, contact the payer for further instructions.

  • Was this article helpful?