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Rendering Provider NPI is invalid. 2310B.NM1*09

Rejection Message

Rendering Provider NPI is invalid. 2310B.NM1*09

Rejection Details

This rejection indicates the rendering provider’s NPI is invalid or not on file with the payer.

Resolution

Please verify that the rendering provider's NPI submitted on the claim is correct.

Follow the instructions below to edit the NPI for the rendering provider:

  1. Click Settings > Provider. The Find Provider window opens.
  2. Look for and open the provider record that needs correcting. The Edit Provider window opens.
  3. Verify that the Individual NPI is correct. Enter or edit the number as needed.
  4. Click Save.

Then, rebill and resubmit all affected claims.

EditProvider_NPI.png

Follow the instructions below to edit the rendering provider's NPI in an existing insurance company override:

  1. Click Settings > Provider. The Find Provider window opens.
  2. Look for and open the provider record that needs correcting. The Edit Provider window opens.
  3. Click on Claim Settings tab.
  4. Double-click on the insurance company name. The Override Claim Setting window opens.
  5. Verify the NPI is set to bill correctly. Click the drop-down arrow to change the setting as needed.
  6. Click "Override NPI" to enter or edit the Individual NPI.
  7. Click Save all the way out.

Then, rebill and resubmit all affected claims.

EditProvider_Override_NPI1.png

 

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