|Rejection Message||Rejection Details||Resolution|
Referring Provider Last Name cannot contain numeric characters. 2310A.NM1*03
This rejection indicates that the Referring provider last name submitted on the claim was in an incorrect format. Special characters are not allowed in the Name field. You must remove the special characters from the Referring Provider's name and rebill the claims
|Follow the instructions below to edit the referring provider name:
1. Click Settings > Other Lists > Find Referring Physicians.
2. Look for and double-click on the referring provider that needs correcting.
3. Verify that spelling of the provider's name is correct, edit as necessary and remove any special characters.
4. Click Save.
Then, rebill and resubmit all affected claims.