Skip to main content

 

Kareo Help Center

Onset of Current Illness or Symptom Date cannot be a future date. 2300.DTP*431

Rejection Message Rejection Details Resolution

Onset of Current Illness or Symptom Date cannot be a future date.  2300.DTP*431

This rejection means that the condition date included on the claim was invalid. The condition date cannot be a future date compared to the date of service on the claim.

Follow the instructions below to edit the condition date:
  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Click on the Condition tab.
  5. Under the Dates section, verify the “Type” and “Dates” entered.

To remove an incorrect date:
  1. Click once on the date.
  2. Right-click and select Remove.

To add the correct date:
  1. In the Date Type drop-down menu, select “Injury Date”.
  2. In the Start Date field, enter or select the date in the drop-down menu.
  3. (If applicable) In the End Date field, enter or select the date in the drop-down menu.
  4. Click the Add button to populate the date to the field below.
  5. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims

 

 

  • Was this article helpful?