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Tebra Help Center

Insured Last Name INVALID CHARACTER(S)

 

Rejection Message

Insured Last Name INVALID CHARACTER(S)

Rejection Details

This rejection indicates that the subscriber last name has invalid and/or special characters that are not allowed.

Resolution

Verify the patient's eligibility to make the necessary edits.

Tip: Most subscription levels include access to a free eligibility check feature which can be used with many payers to verify a patient has active coverage. Utilizing this feature prior to submitting claims for a patient can help prevent this type of rejection. 

 

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