Skip to main content

 

Kareo Help Center

Insured Last Name INVALID CHARACTER(S)

 

Rejection Message

Insured Last Name INVALID CHARACTER(S)

Rejection Details

This rejection indicates that the subscriber last name has invalid and/or special characters that are not allowed.

Resolution

Verify the patient's eligibility to make the necessary edits.

Tip: Most subscription levels include access to a free eligibility check feature which can be used with many payers to verify a patient has active coverage. Utilizing this feature prior to submitting claims for a patient can help prevent this type of rejection.