|Rejection Message||Rejection Details||Resolution|
Your claims cannot be submitted without a valid gender for the other payer's subscriber. Please open the Edit Patient task in Kareo, open Case, Insurance Policy and enter a valid gender for the Insured.
Kareo Validation Error
This rejection indicates that the patient’s insurance policy is through another individual but a gender has not been populated for the Insured.
Claims billed without a gender for the Insured will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.
Follow the instructions below enter the gender for the insured:
Then, rebill and resubmit all affected claims.