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Kareo Help Center

Your claims cannot be submitted without a valid date of birth for the patient. Please open the Edit Patient task in Kareo and enter a valid date of birth

 

Rejection Message

Your claims cannot be submitted without a valid date of birth for the patient. Please open the Edit Patient task in Kareo and enter a valid date of birth.

Rejection Details

Kareo Validation Error

This rejection indicates the patient’s date of birth is missing from the patient record.

Claims billed without the patient’s date of birth will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.

Resolution

Follow the instructions below to enter the date of birth for the patient:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the patient name. The Edit Patient window opens.
  4. Enter the patient’s Date of Birth.
  5. Click Save all the way out.

Then, rebill and resubmit all affected claims.




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