|Rejection Message||Rejection Details||Resolution|
Your claims cannot be submitted to the secondary insurance because the charge amount does not equal the sum of the paid amount and all line adjustment amounts. This would result in a rejection at the clearinghouse. Please open Encounters > Track Claim Status, then find the claim ID above, review the transaction history, locate and open the payment from the primary insurance, and finally, review the amount paid by the primary and all line adjustments amounts and make any necessary corrections. The primary paid amount + all line adjustments must equal the original service line charge.
Kareo Validation Error
This rejection indicates that the sum of the paid amount and all line adjustment amounts does not equal to the charge amount.
Claims billed with an invalid paid and adjustment amount will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.
Follow the steps below to correct the payment:
Then, rebill and resubmit all affected claims.
See example "Simple EOB" below with the following data entered: