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Kareo Help Center

Patient state missing Your claims cannot be submitted without a valid patient address

Rejection Message Rejection Details Resolution

Patient state missing Your claims cannot be submitted without a valid patient address.

 

 

 

 

 

Kareo Validation Error

This rejection indicates that the state populated in the patient’s address is invalid.

Claims billed without a valid address for the patient will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.

 

 

Follow the instructions below enter the address for the patient:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the patient name.
  4. Enter the patient’s address in the Address field with a valid state and 9 digit zip code.
  5. Use the USPS Zip Code Look Up tool to validate the 9 digit zip code.
  6. Click Save all the way out.

Then, rebill and resubmit all affected claims.