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Patient state missing Your claims cannot be submitted without a valid patient address

 

Rejection Message

Patient state missing Your claims cannot be submitted without a valid patient address.

Rejection Details

Kareo Validation Error

This rejection indicates the state populated in the patient’s address is invalid.

Claims billed without a valid address for the patient will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.

Resolution

Follow the instructions below enter the address for the patient:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the patient name.
  4. Enter the patient's address into the USPS ZIP Code Look Up tool.
  5. Enter the correct information into the Address field.
  6. Click Save all the way out.

Then, rebill and resubmit all affected claims.




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