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Kareo Help Center

Patient DOB missing

Rejection Message Rejection Details Resolution

Patient DOB missing






Kareo Validation Error

This rejection indicates that the patient’s date of birth is missing from the patient record.

Claims billed without the patient’s date of birth will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.



Follow the instructions below to enter the date of birth for the patient:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the patient name.
  4. Enter the patient’s date of birth in the Date of Birth field.
  5. Click Save all the way out.

Then, rebill and resubmit all affected claims.