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Kareo Help Center

Missing NPI for (rendering provider)

Rejection Message Rejection Details Resolution

Missing NPI for (rendering provider)






Kareo Validation Error

This rejection indicates that the provider’s NPI is missing from the provider’s record.

Claims billed without the rendering provider’s NPI will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.



Follow the instructions below to enter a NPI for the rendering provider:

  1. Click Settings > Providers.
  2. Look for and double-click on the provider that needs correcting.
  3. Enter the Individual NPI number.
  4. Click Save.


Follow the instructions below to override the provider NPI for a specific insurance:

  1. Click Settings > Providers.
  2. Look for and open the provider record.
  3. Click on Claim Settings tab.
  4. Click Add.
  5. Click Insurance Company.
  6. Look for and select the insurance company.
  7. Change the NPI dropdown to the correct option.
  8. Check “Override NPI” if a different Group NPI or Individual NPI needs to be entered.
  9. Change the Tax ID dropdown to the correct option.
  10. Check “Override EIN” if a different tax ID needs to be entered.
  11. Click Save all the way out.

Then, rebill and resubmit all affected claims.

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