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Kareo Help Center

Missing Insurance Policy Number for (patient). Your claims cannot be submitted without a valid insurance Policy Number

Rejection Message Rejection Details Resolution

Missing Insurance Policy Number for (patient). Your claims cannot be submitted without a valid insurance Policy Number.

Kareo Validation Error

This rejection indicates that the patient’s insurance policy number is missing.

Claims billed without a policy number will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.

Follow the instructions below to correct the policy number:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the case.
  4. Double-click on the insurance policy.
  5. Enter the correct policy number in the Policy # field.
  6. Click Save all the way out.

Then, rebill and resubmit all affected claims.