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Auto accident related claims must have accident state and date

Rejection Message Rejection Details Resolution

Auto accident related claims must have accident state and date

Kareo Validation Error

This rejection indicates that the state and date of the accident is missing.

Claims marked as an auto accident cannot be billed without an accident date will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.

Follow the instructions below to add an accident date:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the case.
  4. Click on the Conditions tab.
  5. Select a state from the Auto Accident drop down.
  6. To add the correct date:
    1. In the Date Type drop-down menu, select the “Accident Date”.
    2. In the Start Date field, enter or select the date in the drop-down menu.
    3. In the End Date field, enter or select the date in the drop-down menu if applicable.
    4. Make sure to click on the Add button.
  7. Click Save all the way out.

Then, rebill and resubmit all affected claims.