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Rejected by Jopari. Status Message: A7 - Acknowledgement/Rejected for Invalid Information - The claim/encounter has invalid information as specified in the Status details and has been rejected.; 78 - Duplicate of an existing claim/line, awaiting processing

Rejection Message Rejection Details Resolution

Rejected by Jopari. Status Message: A7 - Acknowledgement/Rejected for Invalid Information - The claim/encounter has invalid information as specified in the Status details and has been rejected.; 78 - Duplicate of an existing claim/line, awaiting processing.

 

 

Payer Rejection:

This rejection message indicates that the payer has received the exact claim or service within the last 45 days of submission. 

Submitter Action:

Contact the payer to verify the status of the previous claim submission and determine if the claim needs to be corrected and (if so) how to properly resubmit.

 

 

 
There are two potential resolutions:

1. Update the encounter (if necessary) so that it is not being resubmitted with the exact same information as the previous submission.

2. Contact the payer to verify the status of the previous claim submission and determine if the claim needs to be corrected and (if so) how to properly resubmit.