Service Location : Facility point of origin and destination ambulance

Rejection Message

Service Location : Facility point of origin and destination ambulance

Rejection Details

This rejection indicates an invalid zip code was sent in the claim for the ambulatory pick-up or drop-off address.

Resolution

Please verify that the 9-digit ZIP codes submitted on the claim are valid. All addresses will need to be verified using the USPS ZIP Code Look Up. 

Follow the instructions below to verify the Ambulance Pick Up and Drop Off address:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Encounter number. The Edit Encounter window opens.
4. Click the drop-down arrow next to Ambulance to expand.
5. Enter the address from the Pick Up Address and/or Drop Off Address field into the USPS Zip Code Look Up tool.
6. Enter the correct 9-digit zip code into the Pick Up Address and/or Drop Off Address field.
7. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.