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Kareo Help Center

Insurance Type Code Missing

Rejection Message

Insurance Type Code Missing

Rejection Details

This rejection occurs when Medicare is used as a secondary insurance and the Insurance Type field has been left blank.

The Insurance Type indicates why the insured has Medicare as a secondary payer and is required when submitting secondary claims to Medicare.

Resolution

Follow the instructions below to enter the insurance type code:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Double-click on the Medicare policy listed as secondary. The Insurance Policy window opens.
  5. Select an Insurance Type from the drop-down.
  6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.

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