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Entity's Postal/Zip Code

Rejection Message Rejection Details Resolution

Entity's Postal/Zip Code

This rejection indicates that an invalid ZIP code is being sent on the claim. 

Submitter Action:

Please verify that the 9-digit ZIP codes submitted on the claim are valid for all of the following addresses: 

  1. Payer (Insurance Plan)
  2. Provider
  3. Practice

Note: Most payers require the full 9-digit ZIP code for addresses on electronic claims. This rejection typically indicates that the claim includes a ZIP code without the 4-digit extension. 

All addresses will need to be verified using the USPS ZIP Code Look Up

Follow the instructions below to verify the
payer’s address:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the appropriate Insurance Policy.
  5. Double-click on the Insurance Name to open the Edit Insurance Plan page.
  6. Enter the address on file into the USPS ZIP Code Look Up tool.
  7. If the 9-digit ZIP-code is not correct, enter the correct information into the Address field.
  8. Click Save until you get to the Edit Case screen.
  9. If there are multiple policies in the case, follow steps 4-7 for each policy.
  10. Click Save all the way out (multiple saves may be required).

Follow the instructions below to verify the provider’s address:

  1. Click Settings > Provider.
  2. Look for and open the provider record that needs correcting.
  3. Enter the address on file into the USPS ZIP Code Look Up tool.
  4. If the 9-digit ZIP-code on file is not correct, enter the correct information into the Address field.
  5. Click Save.

Follow the instructions below to verify the address included on the provider's insurance override (if applicable) is correct:

  1. Click Settings > Provider.
  2. Look for and open the provider record that needs correcting.
  3. Click on the Claims Settings tab.
  4. Double-click on the insurance company name.
  5. Enter the address from the “Override Practice Address” field into the USPS ZIP Code Look Up tool.
  6. If the 9-digit ZIP-code is not correct, enter the correct information into the Address field.
  7. Click Save.
  8. If the encounter is billing multiple insurance companies with an address override, follow step 4-7 for each insurance company.
  9. Click Save all the way out (multiple saves may be required).

Follow the instructions below to verify the
practice’s address:

  1. Click Settings > Practice Information.
  2. Enter the address on file under the Contact Information into the USPS ZIP Code Look Up tool.
  3. If the 9-digit ZIP-code is not correct, enter the correct information into the “Address” field under the Contact Information.
  4. Click Save.

Then, rebill and resubmit all affected claims.

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