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Subscriber and Other Subscriber Claim Filing Indicator Codes cannot both be MB

Rejection Message Rejection Details Resolution

Subscriber and Other Subscriber Claim Filing Indicator Codes cannot both be MB

This rejection indicates that the Insurance Program Type for both insurances billed on the claim was “Medicare.”

When Medicare is listed as one of the payers on a claim, the other payer(s) listed cannot also have an Insurance Program of "MB- Medicare Part B."

Follow these instructions to change the insurance program:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the Insurance Policy that is not Medicare.
  5. Double-click on the Insurance Name to open the Edit Insurance Plan page.
  6. Double-click on the Insurance Company name to open the Edit Insurance Company page.

**Note: Any changes made on the Edit Insurance Company settings will apply to ALL insurance policies and plans within the practice tied to that insurance company.**

  1. Change the Insurance Program to appropriate one.
  2. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.