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Kareo Help Center

Service Facility Primary ID is Missing or Invalid


Rejection Message

Service Facility Primary ID# is Missing or Invalid Submitter ID is Required

Rejection Details

This rejection indicates that the service location and billing NPI sent out on the claim are identical.

Per ANSI 5010 requirements, the service location NPI should not be sent on the claim if it is the same as the billing NPI.


Follow the instructions below to remove the service location NPI:

  1. Click Settings > Service Locations. The Find Service Location window opens.
  2. Double-click on the location. The Edit Service Location window opens.
  3. Delete the NPI number.
  4. Click Save

Then, rebill and resubmit all affected claims.