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Service Facility Primary ID is Missing or Invalid

Rejection Message Rejection Details Resolution

Service Facility Primary ID# is Missing or Invalid Submitter ID is Required

This rejection indicates that this payer will not accept claims in which the service location NPI matches the billing NPI.

The value submitted in loop 2310C NM109 (service location NPI) of the ANSI file cannot equal the value submitted in 2010AA NM109 (billing NPI).

Follow the instructions below to edit the service location NPI:

  1. Click Settings > Service Location.
  2. Look for and open the service location that needs correcting.
  3. Either remove the NPI or (if appropriate) enter a new NPI that does not match the billing NPI.
  4. Click Save.

Then, rebill and resubmit all affected claims.