Skip to main content

 

Kareo Help Center

Segment has data element errors Loop:2300 Segment:HI Invalid Character in Data Element

Rejection Message Rejection Details Resolution

Segment has data element errors Loop:2300 Segment:HI Invalid Character in Data Element

This rejection indicates the claim was submitted with an invalid diagnosis (ICD) code.

Submitter Action:

  1. Check the date of service
  2. Check an up to date ICD Code Book (or online code resource) to make sure ALL diagnosis codes submitted on the claim are valid for the date of service being billed.

Tip: Most Kareo PM subscription levels include access to a free code scrubbing tool on the Encounter. Utilizing this feature for all encounters can help prevent code rejections.

NOTE: Kareo Support cannot provide coding assistance. Please contact your biller/coder with any CPT or ICD code questions.

Follow the instructions below to edit a diagnosis code:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. On the Edit Claim window, double-click on the Encounter number.
  4. Click into the appropriate Diag cell and replace the diagnosis with a valid code.
  • To delete a diagnosis, select the diagnosis and click “Delete” on your keyboard.
  1. Click Save and Rebill.

Then, resubmit all affected claims.