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SUBSCRIBER ZIP CODE IS MISSING OR IS NOT A VALID USPS ZIP CODE, WITHOUT PUNCTUATION

Rejection Message Rejection Details Resolution

SUBSCRIBER ZIP CODE IS MISSING OR IS NOT A VALID USPS ZIP CODE, WITHOUT PUNCTUATION

This rejection indicates that an invalid zip code is being sent on the claim. 

Submitter Action:

Please verify that the 9-digit zip codes submitted on the claim are valid for the patient and subscriber:

Note: Most payers require the full 9-digit zip code for addresses on electronic claims. This rejection typically indicates that the claim includes a zip code without the 4-digit extension. 

All addresses will need to be verified using the USPS Zip Code Look Up

Follow the instructions below to verify the
patients’s address:

  1. Click Patient > Find Patient.
  2. Look for and open the patient record that needs correcting.
  3. Enter the address on file into the USPS Zip Code Look Up tool.
  4. If the 9-digit zip-code is not correct, enter the correct information into the Address field.
  5. Click Save.

If the patient’s insurance policy is through another individual, follow the instructions below to verify the Insured’s address:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the appropriate Insurance Policy.
  5. Navigate to the “Insured” section and enter the address on file into the USPS Zip Code Look Up tool.
  6. If the 9-digit zip-code is not correct, enter the correct information into the Address field.
  7. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.