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Relationship to Insured must be 18 - Self for Medicare. 2000B.SBR*02

Rejection Message Rejection Details Resolution

Relationship to Insured must be 18 - Self for Medicare. 2000B.SBR*02

This rejection indicates that the Medicare insurance policy attached to the claim was submitted with an insured patient relationship other than “Self.”


This Medicare payer will not accept claims with an insured relationship that is not “Self.”

Follow the instructions below to change the “Relationship to Insured” to self:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the "Medicare" policy.
  5. Change the Patient Relationship to dropdown to “Self.”
  6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.