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Related Causes Code 1 must be AA, EM, or OA. 2300.CLM*11-1

Rejection Message Rejection Details Resolution

Related Causes Code 1 must be AA, EM, or OA. 2300.CLM*11-1

This rejection indicates that a Related Causes (Accident) code was not included with the claim and is required by this payer for the service billed. 

The 2300 Loop, CLM11 is reserved for Related Causes Codes. This was not sent on the claim, and it is required. 

Follow the instructions below to add a condition
related to the accident date

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Click on the Condition tab
  5. Check one of the "Condition related to" boxes.
  6. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims.