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Rejected for Invalid Information NDC Number

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Rejection Message

REJECTED FOR INVALID INFORMATION NDC NUMBER. NDC NUMBER. NDC NUMBER

Rejection Details

This rejection indicates that the claim includes a procedure (CPT/HCPCS) code with an invalid 11 digit NDC (National Drug Code) Number.  See Converting NDCs From 10 Digits to 11 Digits for help with NDC conversions.  

Resolution

Follow the instructions below to correct the NDC code:

  1. Click Settings > Codes > Find Procedures. The Find Procedure window opens.
  2. Look for and open the Procedure. The Edit Procedure window opens.
  3. Change the NDC Number to the correct 11-digit format.
    1. If a unit qualifier is required, enter the NDC in the following format:
      • XXXXXXXXXXX,ML
    2. Valid Drug Unit Code Qualifiers:
      • F2 -International Unit
      • GR -Gram
      • ME -Milligram
      • ML -Milliliter
      • UN -Unit
  4. Click Save.

Then, rebill and resubmit all affected claims.

 

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