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Kareo Help Center

Rejected at Clearinghouse Claim Level Date is Missing or Invalid

Rejection Message Rejection Details Resolution

Rejected at Clearinghouse Claim Level Date is Missing or Invalid

This rejection indicates one of the following:

  • The claim is missing an accident date and one must be added in order to bill this payer for the services included on the claim.
  • The accident date included on the claim was invalid.

Follow the instructions below to add or edit an accident date:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Click on the tab.
  5. Under the Dates section, verify the “Type” and “Dates” entered.
  6. Check the “Other” box.
  7. To remove an incorrect date:
  1. Click once on the date.
  2. Right-click and select Remove.
  1. To add the correct date:
  1. In the Date Type drop-down menu, select “Accident Date”.
  2. In the Start Date field, enter or select the date in the drop-down menu.
  3. (If applicable) In the End Date field, enter or select the date in the drop-down menu.
  4. Click the Add button to populate the date below.
  1. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims