Skip to main content

 

Kareo Help Center

Reference Number is Missing, Contains Invalid Characters, or Greater than 30 Bytes

Rejection Message Rejection Details Resolution

Reference Number is Missing, Contains Invalid Characters, or Greater than 30 Bytes

This rejection indicates the CLIA number tied to the service location on the claim is invalid (i.e. incorrect format, incorrect letter case, or invalid characters not
supported by the ANSI file).

Follow the instructions below to correct a CLIA
number:

  1. Click Settings > Service Locations.
  2. Look for and open the service location the claim is billed under.
  3. Enter the correct information in the CLIA Number field.

**Note: The CLIA number must be uppercase and in the following 10-digit format: 11A1111111.**

  1. Click Save.

Then, rebill and resubmit all affected claims.