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Kareo Help Center

Receiver Reject Reason Cod


Rejection Message


Rejection Details

This rejection indicates that the claim was submitted without a Hospitalization Start Date. 

This payer requires that a Hospitalization Start Date be included when billing claims with a place of service of 21 (Inpatient Hospital).


Follow the instructions below to enter the hospitalization date on the encounter:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Encounter number.  The Edit Encounter window opens.
  4. Click the drop-down arrow next to Hospitalization Dates to expand.
  5. Enter the Start Date.
  6. Enter the End Date (if applicable).
  7. Click Save & Rebill.

Then, resubmit all affected claims.