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Kareo Help Center

Related Cause Information is Missing or Invalid (Error Code: 2300~CLM~11)

 

Rejection Message

RELATED CAUSE INFORMATION IS MISSING OR INVALID (Error Code: 2300~CLM~11)

Rejection Details

This rejection indicates a Related Causes (Accident) code was not included with the claim and is required by this payer for the service billed.

Resolution

Follow the instructions below to add a condition related to the accident date:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Click on the Condition tab. 
  5. C Click a Condition related to checkbox to select.
  6. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims. 

 


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