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Prefix for Entity's Contract/Member Number

Rejection Message Rejection Details Resolution

Prefix for Entity's Contract/Member Number

This rejection indicates that the prefix submitted for the patient’s insurance policy number is invalid or missing.

Submitter Action:

Please verify the patient’s policy number matches the member ID listed on their insurance card.

Follow the instructions below to correct the member ID prefix:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the Insurance Policy.
  5. Enter the correct member ID in the Policy # field.
  6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.