Skip to main content

 

Kareo Help Center

Pay-To Provider Country Code should be Blank, CA, or MX. 2010AB.N4*04

Rejection Message Rejection Details Resolution

Pay-To Provider Country Code should be Blank, CA, or MX. 2010AB.N4*04

 

This rejection indicates the Country/Region information submitted for the Provider’s Pay to Address is populated (e.g., USA) and submitted with the claim. This information is expected to be left blank.
 

 

Follow the instructions below to correct the the country code:

  1. Click Settings > Providers.
  2. Look for and open the provider record.
  3. Click on the Claim Settings tab.
  4. Click Address under "Enable Pay-To Address for Professional Claims."
  5. Remove the Country/Region.
  6. Click Save all the way out (multiple saves may be required).

Follow the instructions below to remove the country code from the “Pay To” address for a specific insurance company the provider bills:

  1. Click Settings > Providers.
  2. Look for and open the provider record.
  3. Click on the Claim Settings tab.
  4. Double-click the specific insurance company under Override Claim Settings.
  5. Check the "Show Advanced Settings" checkbox.
  6. Click Address under "Override pay-to address."
  7. Remove the Country/Region.
  8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims